Connecting an agent

An agent runs on a computer at your site and connects Pluraprint to the printers there. Keep that computer powered on and connected whenever printers need to be available.

Set up a new agent#

1. Create or confirm the site in the dashboard.
2. Contact Pluraprint support. Share the site name, printer models, and your local IT contact. Support will help choose the computer and arrange installation.
3. When support is ready, open Admin → Agents and select Enroll Agent.
4. Choose the site, enter a recognizable name, and select Generate Token.
5. Use the displayed Agent ID and enrollment token during the support-led setup. The token is shown once and expires; share it only through the secure channel support provides.
6. Confirm the agent shows Online, then add a printer.

Generate the token when you are ready to enroll, rather than ahead of a scheduled installation. If it expires, generate a replacement with support.

Checking agent status#

The Agents page shows status, version, connected device count, and last-seen time. It updates automatically.

Status	Meaning and next action
Pending enrollment	Setup has not completed. Confirm the installation appointment or token expiry with support.
Online	The agent is connected. Individual printers must also be powered on and reachable.
Offline	The connection has been lost. Check the computer’s power and network connection; contact support if it does not reconnect.
Revoked	Access has been permanently disabled. A replacement agent needs fresh enrollment.

Replacing or retiring an agent#

Coordinate Rotate token with support: it disconnects the agent and requires enrollment with the new token. Use it when credentials may have been exposed or support asks you to re-enroll.

Revoke permanently disables the agent and disables the printers it served. Use it only when retiring or replacing that agent. Revocation cannot be undone; arrange the replacement first if the site needs to keep operating.