Administration
Troubleshooting
Use the dashboard to investigate blocked jobs, offline printers, and connection problems.
Start with the affected job or printer in the dashboard. Its status and error message usually identify the next action.
| Problem | What to check |
|---|---|
| A job is awaiting approval | Open Prepare and review its requirements. Check for missing materials, approvals, quota limits, or a print restriction. |
| A queued job isn’t starting | Check for an enabled, available printer at the job’s site with the required model and materials. Review any downtime or printer errors. |
| One printer is offline | Confirm it is powered on. Review its connection details and the relevant printer setup guide. |
| Several printers at one site are offline | Check the site’s agent status. Ask the local contact to check the agent computer’s power and connection. |
| Updates appear delayed | Check the connection indicator, reload the page, and confirm your device can reach the portal. If Degraded persists, contact support. |
| A notification did not arrive | Check the integration’s Logs action and the recipient’s email address. See Email notifications. |
| A kiosk is not registered | Check the station is enabled and its device identification matches the registration. See Station setup. |
If a job appears stuck while being sent to a printer, check the physical printer before retrying or submitting a duplicate. A delayed confirmation does not prove that printing failed.
Review activity in the dashboard
Open Admin → Audit Log to review when an action happened, its target, and who or what performed it. Search actions, targets, or identifiers, or filter by actor type. Resource links open the related record when it is available and your permissions allow access.
For one print, its activity timeline is usually the easiest starting point. For an automation rule, review Activity on its Test tab.
Contact support
Include your portal address, site name, affected job link or printer name, the time and timezone, and the exact on-screen error. Explain what you expected and what happened instead. A screenshot of the error can help; hide personal information and credentials.
Use Pluraprint support for connection or installation problems. Our team will coordinate any technical investigation with your IT staff.