Set up pickup

Switch it on#

1. Open Admin → Modules and enable Pickup handling.
2. Review the pickup permissions on staff roles.
3. Open Admin → Settings → Pickup handling and choose the options below.

Pickup applies to the whole organization. Disabling it stops new tracking and hides its screens without deleting existing records.

When a print counts as being in its bin#

Option	Use when
Staff record it	Someone scans or confirms each drop-off. Prints remain Not put away until then.
Assume it was put away	Staff carry prints to their assigned bins without recording a separate drop-off.

Choose the option that matches what staff actually do; otherwise the dashboard will disagree with the shelves.

When a bin check cannot find a print#

Option	Result
Flag it as missing	Marks the print for investigation. A later check can find it again. This is the default.
Assume it was collected	Records an inferred collection. Finishing asks for confirmation because it cannot be undone.

Use inferred collections only where people take prints without recording handover. A check already in progress keeps the setting it started with.

Choose how prints get a bin#

Option	Behavior
One bin per person	Keeps a person’s waiting prints together where possible.
Next free bin	Chooses the emptiest eligible bin with room.
By surname	Chooses an eligible bin covering the owner’s surname initial.
Staff choose	Staff assign the bin.
No bins	Tracks collection without recording a shelf location.

Changes apply to new assignments; existing prints are not moved. Where eligible bins are equally empty, the lower Order wins.

When the shelves are full#

The print remains tracked without a bin. It appears for staff attention on the Pickup page, and its label has no bin assignment. Free space or choose a suitable bin before putting it away.

The other settings#

Track failed prints too is on by default. Leave it on if failed parts are kept for their owners.

Collect within sets when a print becomes overdue; the default is two weeks. It does not dispose of anything automatically. Use automation for reminders and other follow-up.

Tracking starts when staff confirm a print’s outcome.

Set up your bins#

Open Admin → Pickup and add each shelf, bin, or locker. The Pickup settings button opens the behavior settings described above.

Field	Guidance
Code	A short, unique code printed on shelf and print labels, such as B-04.
Label	A description staff can recognize, such as Second shelf by the door.
Sites	At least one site whose prints can use this bin.
Capacity	Optional maximum; leave empty for no limit.
Letters	Surname initials covered when using surname assignment.
Order	Breaks ties between equally empty bins.
Assign prints here	Allows automatic assignment to this bin.

Overflow shelves#

Turn off Assign prints here to stop automatic assignment. Staff can still move prints there manually, and bin checks still include the shelf. This also lets you retire a bin gradually. A bin holding prints cannot be deleted.

Sorting by surname#

Use Letters to set a range such as A–L, M–Z, or a single letter. A code that already describes a range can supply it when Letters is empty. Multiple bins can cover the same range; give them unique codes such as A-L 1 and A-L 2.

The owner’s name determines the surname initial. Review assignments if your users’ display names do not follow the expected name order. A print with no eligible surname bin remains unassigned for staff to handle.

Shelving that several sites use#

Select all the relevant Sites on a shared bin. Prints from those sites can use it, and pickup stations at those sites can see its contents. A bin check covers everything on that shelf, even if the prints came from different sites.

Labels and notifications#

Configure your label printer with support, then manage its integration in Admin → Integrations. Choose the stock matching the installed roll. A pickup label identifies the print and includes its code and assigned bin where available.

Label stocks#

Stock	Part numbers	Guidance
29 mm continuous	DK-22210	Limited barcode space; check scanning carefully.
38 mm continuous	DK-22225	Limited barcode space.
62 mm continuous	DK-22205	More room for a readable barcode.
29 × 90 mm address labels	DK-1201, DK-11201	Printed along the long edge to leave room for the barcode.

Test a printed label with your scanner before choosing stock for regular use. Long names may be shortened on pre-cut labels.

Use Print label beside a bin or Print all labels above the bin list to label shelves. Bulk printing follows the current filter.

Use the Ready for Collection or Put Away for Collection notification events for prints assigned or shelved after completion. See Email notifications.